Warranty Policy:

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This policy outlines the terms and conditions of our warranty coverage for all products purchased through our website or authorized retailers.

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Warranty Coverage:

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Our warranty covers any manufacturing defects or faults that occur within the first year from the date of purchase. This includes issues related to the workmanship, materials, and design of the product.

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1. Material Defects: Our warranty covers any defects in the materials used to make our jewelry. This includes stones falling out, clasps breaking, or any other defect related to the materials used.

2. Workmanship Defects: Our warranty covers any defects related to the craftsmanship of our jewelry. This includes issues with soldering, prong setting, or any other defect related to how the jewelry was made.

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Please note that our warranty does not cover damage caused by normal wear and tear, accidents, improper care or storage, or any other damage caused by the customer. If we determine that the damage is not covered under our warranty, we will provide you with an estimate for repair or replacement.

 

To make a warranty claim, customers must contact our customer service team within 30 days of discovering the issue. We may require proof of purchase and additional information to process your claim. Once your claim is approved, we will provide you with instructions on how to return the item for repair or replacement. We may require photographic evidence of the problem, and we may request that the product be returned to us for inspection. If the defect is deemed to be covered under our warranty, we will repair or replace the product at no cost to the customer.

 

Exclusions:

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Our warranty does not cover damage caused by external factors such as exposure to chemicals, extreme temperatures, or moisture. It also does not cover any alterations or modifications made to the product by the customer or a third party.

 

Limitations of Liability:

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Our liability under this warranty is limited to the repair or replacement of the product as stated above. We are not responsible for any incidental or consequential damages or losses that may result from the use of our products.

 

Governing Law:

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This warranty policy is governed by the laws of the United Arab Emirates and any disputes arising from it will be subject to the jurisdiction of the courts of Dubai.

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This warranty policy applies only to products purchased through our website or authorized retailers and does not affect any statutory rights that customers may have under applicable laws.

 

Our warranty is only valid for the original purchaser and is not transferable. We reserve the right to modify or discontinue our warranty at any time without notice.

 

Thank you for choosing 1905 Jewels. We appreciate your business and look forward to providing you with exceptional products and customer service.